Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Orchestrate smarter experiences with AI
Connect on any programmable channel
Secure and scale every interaction
Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Scalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot .
-
4.4
customer satisfaction rate . -
71%
increase in unique users . -
138%
increase in leads .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
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- Blog.
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- Blog.
Why people still matter in the age of AI – lessons from Adrian Swinscoe.
Discover why the future of customer experience lies in combining the power of AI with the irreplaceable value of human connection. Adrian Swinscoe explores how businesses can balance automation with empathy to create more meaningful, data-driven CX strategies.
- Blog.
- Trends and Insights.
- Spotlight.
Bring Your Own Carrier (BYOC) explained.
Learn what BYOC means and to can switch your Voice, SMS, and MMS traffic to a reliable and robust platform while keeping your carrier contracts in place.
- Blog.
- Best Practices.
The ultimate guide to phone number reputation.
Learn what phone number reputation is, why it matters, and how to protect and improve it to ensure your business calls successfully reach customers.
- Blog.
- Best Practices.
- Voice.
- Authentication.
Email validation and list hygiene best practices for maximum deliverability.
Learn how to maintain your email lists to achieve better campaign results through validation and sunset policy best practices.
- Blog.
- Best Practices.
- Email.
Viber for Business: Powering the future of conversational journeys with Infobip.
For more than a decade, Infobip and Rakuten Viber have partnered to redefine how brands and customers connect. As messaging expectations evolve, our shared mission remains the same: to enable seamless, end-to-end communication on the channels people already trust and use daily.
- Blog.
- Trends and Insights.
- Spotlight.
Cart abandonment: 11 proven strategies for eCommerce success.
Cart abandonment is a major challenge in eCommerce. This blog breaks down why shoppers leave without buying, and more importantly, what you can do about it.
- Blog.
- Best Practices.
- eCommerce.
Mastering SMS marketing lists: Grow, segment, and succeed.
Build, manage, and grow SMS marketing lists the right way. Learn proven strategies to grow subscribers and keep contacts engaged and compliant.
- Blog.
- Best Practices.
- SMS.
- Marketing.
SMS lead generation strategies to drive conversions.
Your leads are on their phones. Learn how to build high-performing SMS lead funnels, automate conversations, and drive real results with personalized, timely messages.
- Blog.
- Best Practices.
- SMS.
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